A. ORDER
Go to Menu Bar, click “Shop Online”.
We will ship the products out within 2-5 working days.
On “Menu Bar”, click on “Track My Order”, type in your E-mail and Order Number accordingly, click “Track Now”.
Unfortunately, we are unable to accommodate your request to cancel or modify order once it is processed.
B. PAYMENT METHODS
1. CREDIT CARD
Online payment via eGHL (Visa or Mastercard).
If buyers do not have any credit cards, they can use the popular Internet Banking via eGHL of the following Malaysia banks:
Offline/Online Bank Transfer (Manually)
If you choose to manually or internet transfer the payment to us, kindly remit your payment into our Bank Account below:
Hong Leong Bank Berhad(HLBB)
Account Name : Sky Thomas Food Industries Sdn. Bhd.
Account No :33000020386
Once payment made, kindly email us the payment proof (bank in slip) to This email address is being protected from spambots. You need JavaScript enabled to view it.my or whatsapp to +6010-464 3918.
Please mention the Order Number for our reference.
C. SHIPPING INFORMATION
Local delivery (Penisular Malaysia and East Malaysia)
International delivery
D. RETURN & EXCHANGE
Go to Menu Bar, click “Shop Online”.
- Select product and add into Shopping Cart, click to go back to our Online Store; once finished shopping, simply click to proceed for payment.
- EXISTING customer - please login using your email and password.
- NEW customer - please register your contact details and delivery information.
- A system generated login password will be sent to your email once you have successfully registered as below,
We will ship the products out within 2-5 working days.
On “Menu Bar”, click on “Track My Order”, type in your E-mail and Order Number accordingly, click “Track Now”.
Unfortunately, we are unable to accommodate your request to cancel or modify order once it is processed.
B. PAYMENT METHODS
1. CREDIT CARD
Online payment via eGHL (Visa or Mastercard).
If buyers do not have any credit cards, they can use the popular Internet Banking via eGHL of the following Malaysia banks:
- Maybank (maybank2u.com.my)
- Public Bank (www.pbebank.com.my)
- CIMB Bank (www.cimb.com.my)
- Hong Leong Bank (www.hlb.com.my)
- RHB Bank (www.rhb.com.my)
- Bank Islam (www.bankislam.com.my)
- Affin Bank (rib.affinonline.com)
Offline/Online Bank Transfer (Manually)
If you choose to manually or internet transfer the payment to us, kindly remit your payment into our Bank Account below:
Hong Leong Bank Berhad(HLBB)
Account Name : Sky Thomas Food Industries Sdn. Bhd.
Account No :33000020386
Once payment made, kindly email us the payment proof (bank in slip) to This email address is being protected from spambots. You need JavaScript enabled to view it.my or whatsapp to +6010-464 3918.
Please mention the Order Number for our reference.
C. SHIPPING INFORMATION
Local delivery (Penisular Malaysia and East Malaysia)
- Delivery fee determined by the weight of the package and delivery destination.
- Please allow 3 – 5 business days for goods to arrive destination.
| Destination | First 1 ~ 3 kgs | Every Next 1 Kg |
| Penisular Malaysia | RM 12.00 | RM 1.50 |
| Destination | First 1 kg | Every Next 1 Kg |
| East Malaysia (Sabah & Sarawak) | RM 18.00 | RM 15.00 |
International delivery
- Shipping rate will be calculated based on weight and delivery destination.
- Shipping rate subject to change with/ without prior notice.
- Import Duties, Taxes and Other Customs Related Charges
- Customs policies vary from country to country which is beyond our control. We will not be held liable and/or responsible to refund after full payment of any order once paid IF items were held up at Customs at destination.
- It is advisable to check with your local Customs on importation rules & regulations before placing an order
- All import duties, taxes and / or customs charges will be borne by you, if applicable.
D. RETURN & EXCHANGE
- Please open and inspect your item on the same day once received. Should you find any damages or faulty of the product, please contact us within 3 days either by phone at +604-5022529 or email to This email address is being protected from spambots. You need JavaScript enabled to view it.my
- Please KEEP all products, boxes, and original packing material shipped to you for further inspection, if needed.
- If there is any damages, missing and wrong items, we will allow you to courier the item back to us at our cost and send you an exchanged item.
- If something need to be returned, please contact us within 3 days after receiving.
- Returns must be sent back to us only via reliable and traceable shipping methods. You are responsible for the return shipping costs. We will not be liable and responsible for refunding an untraceable packaged item. Refunds are for the cost of merchandise only.
- Refunds will be issued in the same method of payment as the original payment.
- Please allow 5-7 business days for us to process your refund once we received your returned package. Please add another 2-4 business days for credit to post to your credit card account, and an additional 1 to 2 billing cycles for the credit to appear in your billing statement as each bank’s processing time varies. Credit to be issued based on the original amount that was paid for the item excluding shipping fees and GST 6%.
Copyright © 2016 Sky Thomas Food Industries Sdn. Bhd. All Rights Reserved.